At Hard 2 Find Toys, we realize how difficult it is to order merchandise online, especially for first time buyers. Items purchased from Hard 2 Find Toys.net can be returned for a refund , store credit or exchange within 7 days of receipt of shipment.  All returns must be received in the original factory sealed packaging. 

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All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.

 

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.

 

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. 

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Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, Hard 2 Find Toys is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address

 

For assistance, please contact Customer Service at phone 713-503-5527 Monday-Friday between 10 AM and 6 PM, Central Standard Time.

 

To prepare your return:

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Include the original invoice and Please don't forget to include your order number with any return!

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We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.

Please ship returns to: Hard 2 Find Toys Returns 622 Stone Xing. Webster, TX 77598

 

Special Circumstances:

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Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. 

Defective items: If you receive an item with a manufacturer's defect, please contact us within 7 days of receiving your order to arrange for a replacement. 

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Shipping Damage:

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If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email Hard2FindToys70@gmail.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.

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Refused or Undeliverable Packages:

 

Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 10% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

 

 

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